The service and hospitality industry is highly competitive. Even well established restaurants and hotels need to keep a competitive edge in order to stay on top. Your customers are your business, and in order to increase loyalty and retention one should make each customer feel special, selected and important.
We can help you do this.
It is in the nature of people to increase loyalty when they feel important and cared for. Our Concierge-trained people call a selected amount of customers that stayed at your hotel or dined at your restaurant the previous night. We ask them if everything was to their liking and tell them we would love to see them soon again. If there is a promotion we mention it, but we keep a very low profile. We do not bother your clientele; we simply make sure they know their business is appreciated. It is a very subtle approach. If the client wants to talk we will ask questions to assure the service was at the expected level for quality control reasons. It is very important for us to keep a low profile, therefore only our Concierge-trained people will make these kinds of calls. They are carefully selected and trained.
We make sure your customers feel special. This reassures they will come back, and with a greater frequency than before. They most likely tell other prospective customers about the phone call. This creates customer loyalty. This program differentiates your business even in a down market. Everyone wants to feel special and selected; our service will make your clientele feel that way. Another aspect of this service is the quality control it will provide. We are an outside service and we have no interest in skewing the information, we will deliver objective results. That way if the clients’ experience wasn’t suitable, we will show that in our reports. This gives you the opportunity to improve your service and to keep the customer satisfied.
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