For funeral home more so than for any other business a missed call or a call that is not properly handled means huge losses.
Not only do you miss that particular business opportunity, but also future business such as other related family members.
We understand how important it is to both be compassionate and make sure the proper information is conveyed. We tailor each account to each Funeral Home’s specific desire and needs. From the greeting to hold music (or no music) to specific way of condole or specific good-bye phrase. This is a sensitive business by nature and to understand and listen to the caller is crucial.
The size of our operation makes it possible for us to have a better overview of your account, our state of the art technology makes it easy for us to monitor your calls to assure you high quality service. We are here as an extension of your office and we strive to make your life easier.
Our screens are tailored to fit each customer’s unique need, and we take that part of the set up and maintenance very seriously. We spend a significant amount of time to assure our operators are trained properly to accommodate your needs.
We take every account personally; each and every account is of equal value to us. If we don’t have the service available that you need, we will find out how to best cater to your needs.
What we do: Our agents answer your phone professionally 24 hours a day, seven days a week and 365 days a year. Relay your messages any way you want: text message, e-mail, fax, and pager or verbally Set up, cancel and confirm appointments Handle customer questions and call screening. Patch an important call right to you if needed. High quality control; we record and monitor all calls for quality and training purposes. Make the important follow up calls for you for any occasion for pennies a call.
How we can help: Allow us to be an extension of your office so you can focus on what you need to do for your business. Phones ringing can stop productivity from your staff; we answer those calls so you can run more efficiently and maintain your high quality customer service at the same time. Don’t hire a full time employee to answer the phones, we can save you the payroll costs, answer all your calls, and dispatch them to you in any manner you wish. We staff our phones 24 hours a day and 7 days a week. You will never miss a phone call again! We are not just your answering service; we are an extension of you
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