General Contractors, Plumbers, Landscapers…every time you hear a click on the answer machine you are losing business and potential customers. Most people will hang up on answer machines and try the next number on the list, they will keep calling until they reach a human being who is able to give them more information and assure them they will be taken care of. The hang up rates nationally is over 40%. That means that you lose almost half of all the potential people who reach your voice mail.
If you want to grow your business and increase your reputation, make sure you provide outstanding customer service. Call Center Connect have a well-trained, polite staff that will answer each and every call, and make sure you receive the message through e-mail, phone call or fax. They are also able to make appointments for you as well as take cancelations and directions.
What we do: Our agents answer your phone professionally 24 hours a day, seven days a week and 365 days a year. Relay your messages any way you want: text message, e-mail, fax, and pager or verbally Set up, cancel and confirm appointments Handle customer questions and call screening. Patch an important call right to you if needed. High quality control; we record and monitor all calls for quality and training purposes. Make the important follow up calls for you for any occasion for pennies a call
How we can help: Allow us to be an extension of your office so you can focus on what you need to do for your business. Phones ringing can stop productivity from your staff; we answer those calls so you can run more efficiently and maintain your high quality customer service at the same time. Don’t hire a full time employee to answer the phones, we can save you the payroll costs, answer all your calls, and dispatch them to you in any manner you wish. We staff our phones 24 hours a day and 7 days a week. You will never miss a phone call again! We are not just your answering service; we are an extension of you
How it works: Our agents are trained to take your calls accurately and professionally, providing a seamless transition from your offices to our phones. As an extension of your team, we ensure your messages are recorded accurately and reported in a timely manner when you are not available.
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