Many consulting companies and startups find it hard to both focus 100% on their business, and be attentive to the phone. Many potential business opportunities are lost, and an unprofessional feeling is created when the caller reaches a voicemail. We will give your business the same feel a personal secretary will, and make sure you never miss a business opportunity.
The size of our operation makes it possible for us to have a better overview of your account, and our state of the art technology makes it easy for us to monitor your calls to assure you high quality service. We are here as an extension of your office and we strive to make your life easier.
Our screens are tailored to fit each customer’s unique need, and we take that part of the set up and maintenance very seriously. We spend a significant amount of time to assure our operators are trained properly to accommodate your needs.
We take every account personally; each and every account is of equal value to us. If we don’t have the service available that you need, we will find out how to best cater to your needs.
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What we do: Our agents answer your phone professionally 24 hours a day, seven days a week and 365 days a year. Relay your messages any way you want: text message, e-mail, fax, and pager or verbally Set up, cancel and confirm appointments Handle customer questions and call screening. Patch an important call right to you if needed. High quality control; we record and monitor all calls for quality and training purposes. Make the important follow up calls for you for any occasion for pennies a call.
How we can help: Allow us to be an extension of your office so you can focus on what you need to do for your business. Phones ringing can stop productivity from your staff; we answer those calls so you can run more efficiently and maintain your high quality customer service at the same time. Don’t hire a full time employee to answer the phones, we can save you the payroll costs, answer all your calls, and dispatch them to you in any manner you wish. We staff our phones 24 hours a day and 7 days a week. You will never miss a phone call again! We are not just your answering service; we are an extension of you.
How it works: Our agents are trained to take your calls accurately and professionally, providing a seamless transition from your offices to our phones. As an extension of your team, we ensure your messages are recorded accurately and reported in a timely manner when you are not available.
“Call Center Connect is our extended family. They always take detailed and accurate messages; we appreciate everything they do for us ”
Denise, Office Manager at Larchwood Gardens
“I really like Call Center Connect, they are always on point. I am very happy with their service! ”
Crystal, Office Manager at Casa Caribe
“I am so pleased with the very professional way that Call Center Connect have been handling my calls, and the courteous service that my staff and clients always receive. ”
Ronald J. Gordon, ESQ
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